Case Study: How Phoenix Contact USA Found Success with Keeyora and Greenhouse Integration

Efficiency and communication are crucial in recruitment. For talent acquisition teams, the challenge is not just attracting the right candidates but also effectively managing communication with them throughout the interview process.. That’s where our innovative solution comes into play. Keeyora's integration with robust applicant tracking systems like Greenhouse can make a significant impact on hiring success.

Phoenix contacts USA, a mid-sized company, experienced transformative results with this combination, streamlining their recruitment process and enhancing candidate engagement.

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The Challenge

Before adopting Keeyora (formerly Rectxt), Phoenix faced several pressing challenges in its recruitment communication process. The recruiters relied on their personal cell phones, which led to many inefficiencies:

• Lack of Standardization: Each recruiter had their method of communication, resulting in inconsistent messages being sent to candidates.
• No Templates: The absence of predefined templates meant each message had to be crafted individually, consuming valuable time that the recruiters could have used refining recruitment strategies, building relationships, and collaborating with hurting teams.
• Making Tracking Difficult: Conversations with candidates weren’t logged systematically into their Greenhouse ATS, making it hard to track previous interactions with candidates, especially when recruiters needed to hand over or revisit their files.
• Cumbersome Process: The overall process was time-consuming and prone to errors, which could lead to missed opportunities and reduced candidate experience.
• Safety: Using personal cell phones for recruitment communication posed privacy and security risks for both recruiters and candidates.
• Compliance: The lack of standardized messaging and systematic tracking raised compliance concerns, making it challenging to ensure communication processes adhered to relevant data protection regulations and company policies.

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The Solution

The turning point for Phoenix came when they discovered Rectxt through Greenhouse’s marketplace. Rectxt’s features were precisely what the company needed:

• Simple and Efficient: Unlike other platforms overloaded with unnecessary features, Rectxt offered straightforward functionality matching the recruiters’ needs.
• Cost-Effective: Rectxt provided an affordable solution that fits well within budget constraints without compromising quality or essential features.

The seamless compatibility and the promise of streamlined recruitment communication drove the decision to integrate Rectxt with Greenhouse ATS. Once implemented, the results were almost instant.

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The Results

With Keeyora and Greenhouse working in Tandem, Phoenix Contacts USA witnessed a dramatic transformation in their processes. It improved communication speed, engagement, tracking and accuracy.

‍Previously, the turnaround time for communications could extend from days to weeks; however, with Keeyora, responses from candidates were received within hours, dramatically reducing any incidences of “ghosting.”

Templates and scheduled texts accelerated communication and ensured consistency and professionalism, enhancing the candidate experience. From an integration standpoint, every interaction with a candidate was automatically documented in Greenhouse, keeping records current and readily accessible to any talent acquisition professional or hiring manager on the team at any time. Finally, the system's automated features decreased the manual effort required for communications and minimized potential errors, streamlining the entire recruitment process and reducing overhead.

Reflecting on the impact of Keeyora and Greenhouse, Ryann Dunmire, the Recruiting Leader at Phoenix Contacts USA, shared,

“Integrating Keeyora with Greenhouse didn’t just solve our communication challenges, but it revolutionized our entire recruitment workflow. From drastically reduced response times to enhanced interaction tracking; the benefits have been substantial. It’s a robust solution that complements our recruitment strategy.”

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Keeyora & Greenhouse: A Model for Recruitment Success

The case of Phoenix Contacts USA is an example of how integrating the right tools can resolve longstanding challenges in recruitment. Keeyora, in combination with Greenhouse, provided a solution that was not just about filling positions but enhancing the entire recruitment lifecycle for all parties/stakeholders. This integration exemplifies how technology can be leveraged to improve efficiency, candidate engagement, and overall recruitment success.

For organizations looking to streamline their recruitment process, staying ahead means embracing integrations that promise to streamline, enhance, and innovate the standard recruitment practice.

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